Shipping Policy

Last Updated: [2026]

This Shipping Policy explains how Yuee Experiment ships products, handles delivery timelines, and processes shipping-related issues. By placing an order with Yuee Experiment, you agree to the terms described in this Shipping Policy.

1. Company Information

Yuee Experiment provides quartz cuvettes, glass cuvettes, micro flow cells, fused silica optical windows, XRD sample holders, PTFE and ceramic laboratory products, and custom quartz/glass components for laboratories, distributors, research institutions, and analytical instrument companies.

For shipping questions, please contact us at:

Yuee Experiment
Email: info.us@yueexperiment.com
Website: www.yueexperiment.com

2. Shipping Destinations

We ship to customers in the United States and internationally where shipping service is available.

International shipping availability may depend on destination country, product type, carrier service, customs requirements, and applicable import regulations.

If your shipping destination is not available during checkout, please contact us for a quotation or shipping arrangement.

3. Order Processing Time

Order processing time depends on product type, availability, quantity, customization requirements, and inspection needs.

For standard products that are in stock, orders are generally processed within a reasonable business timeframe after payment confirmation.

For custom products, special-order products, OEM components, or products requiring technical review, production and processing time may vary. Estimated lead time will normally be provided in the quotation or order confirmation.

Custom products may include, but are not limited to:

Custom quartz cuvettes
Custom glass cuvettes
Micro flow cells
Flow-through cuvettes
Fused silica optical windows
XRD sample holders
OEM quartz/glass components
Products made according to drawings, samples, or customer specifications

4. Estimated Delivery Time

Delivery times are estimates only and are not guaranteed unless expressly stated in writing.

Estimated delivery time may be affected by:

Product availability
Custom manufacturing time
Quality inspection requirements
Carrier delays
Weather conditions
Customs clearance
Import procedures
Incorrect or incomplete shipping information
Force majeure events or circumstances beyond our control

Yuee Experiment is not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, or events outside our reasonable control.

5. Shipping Methods

Shipping methods may vary depending on the destination, product type, order value, weight, size, and customer requirements.

Common shipping methods may include courier, air freight, ground shipping, or other logistics services. Available shipping methods and costs may be shown at checkout or provided by quotation.

For fragile products such as quartz cuvettes, glass cuvettes, flow cells, optical windows, and custom glass/quartz components, we may select packaging and shipping methods intended to reduce the risk of breakage during transportation.

6. Shipping Charges

Shipping charges are calculated based on destination, shipping method, package size, weight, product type, and carrier rates.

Unless otherwise stated in writing, shipping charges are the responsibility of the customer.

For quotation-based orders, shipping cost may be listed separately or included depending on the agreed terms.

7. International Shipping, Duties, and Taxes

For international orders, the customer is responsible for all applicable customs duties, import taxes, VAT, brokerage fees, clearance fees, tariffs, and other charges imposed by the destination country, unless otherwise agreed in writing.

These charges are not included in product prices or shipping charges unless expressly stated.

Customers are responsible for ensuring that the products may be legally imported into the destination country and for complying with all applicable import laws, regulations, and documentation requirements.

Yuee Experiment is not responsible for customs delays, rejected imports, additional customs charges, or seizure caused by destination-country regulations.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including:

Recipient name
Company or institution name
Street address
Suite, room, department, or building number
City, state/province, postal code, and country
Phone number
Email address
Tax ID, VAT number, or import identification number where required

Yuee Experiment is not responsible for delays, failed delivery, additional fees, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned due to an incorrect address, refused delivery, or failure to complete customs clearance, the customer may be responsible for return shipping, reshipping, storage, and related charges.

9. Packaging

Many Yuee Experiment products are fragile and require careful packaging. We make reasonable efforts to package products securely for transportation.

Packaging may include protective foam, cushioning materials, boxes, product cases, or other protective materials as appropriate for the product type.

Customers should carefully unpack and inspect products upon delivery. Please keep all packaging materials until the products have been inspected and confirmed to be in acceptable condition.

10. Shipment Tracking

Where available, tracking information will be provided after the order has shipped.

Tracking updates are provided by the carrier. Yuee Experiment is not responsible for carrier website errors, delayed tracking updates, or temporary lack of tracking information.

11. Delivery Inspection

Customers should inspect all products immediately upon delivery.

If a shipment appears damaged, customers should document the condition before opening when possible. If products are damaged, missing, or visibly defective, customers must contact Yuee Experiment within 5 business days of delivery.

To help us process shipping damage or missing-item claims, customers may be required to provide:

Order number
Tracking number
Photos of the outer packaging
Photos of the inner packaging
Photos of the damaged product
Description of the issue
Delivery date
Any carrier damage notice, if available

Failure to report visible shipping damage or missing items within 5 business days may affect our ability to process a replacement, refund, remake, or carrier claim.

12. Shipping Damage

If a product is damaged during shipping, Yuee Experiment will review the claim based on the information provided by the customer.

Depending on the situation, product type, carrier policy, and claim result, Yuee Experiment may offer replacement, remake, refund, credit, or other reasonable resolution at our discretion.

Customers should not discard damaged products or packaging until the claim has been reviewed. The carrier or Yuee Experiment may require the product and packaging for inspection.

13. Lost or Delayed Shipments

If a shipment is delayed, please first review the tracking information provided by the carrier.

If tracking shows no movement for an unusual period of time or indicates a delivery issue, please contact us and we will assist in reviewing the shipment status with the carrier where possible.

Yuee Experiment is not responsible for delays caused by the carrier, customs clearance, weather, incorrect address, import restrictions, or other events outside our control.

If a shipment is confirmed lost by the carrier, Yuee Experiment will review the case and determine the appropriate resolution based on the order, shipping method, insurance coverage, and carrier claim outcome.

14. Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, rejected by customs, or returned due to incorrect information or failure to complete import procedures, the customer may be responsible for all related costs, including:

Original shipping charges
Return shipping charges
Reshipping charges
Customs fees
Storage fees
Carrier handling fees
Any other related charges

Refunds for refused or undeliverable shipments are not guaranteed and will be reviewed on a case-by-case basis.

15. Split Shipments

For orders containing multiple items, products may be shipped separately depending on availability, production schedule, product type, or shipping requirements.

If an order is shipped in multiple packages, separate tracking information may be provided.

16. Special Shipping Requirements

If you have special shipping requirements, such as preferred carrier, shipping account number, insurance request, required delivery date, export documentation, or packaging instructions, please contact us before placing the order or approving the quotation.

We will make reasonable efforts to accommodate special shipping requests, but additional fees may apply.

17. Changes to This Shipping Policy

Yuee Experiment may update this Shipping Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or purchase of products after changes are posted means you accept the updated Shipping Policy.

18. Contact Us

If you have any questions about shipping, delivery, customs, or damaged shipments, please contact us at: